Support

Account access

Use Forgot password on the sign-in screen to request a recovery email. Follow the instructions in the recovery email for the device or application you use. Never send a password, recovery link, access token, or one-time code to another person.

Conversation safety

Open a creator-brand conversation and use its options menu to report or block the counterpart. Blocking prevents new messages in that relationship while existing history remains available for context and reporting. Review blocks from Profile → Account & security → Blocked accounts.

Delete your account

Use Profile → Account & security → Delete account in the authenticated mobile app. The flow asks for the current password and deletes only the signed-in account. Do not enter a Clipeo password into a public web form.

Read the complete deletion steps and current technical boundaries.

Information to include when contacting support

Provide the sign-in email, platform and app version, a short description, approximate time, and safe reproduction steps. For a safety report, use in-app reporting so the relevant account, campaign, content, or message identifier is attached. Do not include passwords, tokens, private keys, or full payment credentials.